FAQs

Easthope Studio FAQ - Caring for Your Jewellery, Shipping Info, Lost Earrings

Easthope Studio FAQ

Avoid contact with liquids: Do not spray perfumes, apply creams, or any other liquids directly onto your jewellery.

Remove during certain activities: Always take off your jewellery before showering, bathing, swimming, exercising, and sleeping.

Proper storage: Store your pieces individually in the Easthope pouch to prevent them from rubbing together, scratching, or tangling.

By following these guidelines, you can keep your Easthope pieces looking their best.

What can I do if I lose an earring?

Losing an earring is more common than you might think. Fortunately, we offer singles or replacements for most of our pieces, ensuring your lonely earring can have a friend again!

Isn't glass too fragile for jewellery?

Our glass pieces undergo a hardening stage, making them surprisingly robust. However, they still require care and attention to maintain their appearance. Be cautious, as dropping them on a hard surface may cause them to break.

Where do you ship to?

We are based in the UK but ship worldwide. We have updated our shipping options to provide the best service for you:

  • Standard Service: Economical with tracking, taking up to 21 days.
  • Expedited Service: Available for those who need a more accurate timeline.

How long will it take to receive my order?

Typically, it takes around 4-10 days to craft your pieces since everything is made to order. This helps us minimize stock, reduce waste, and keep costs down, which we pass on to you. Please allow extra time during busy periods.

For urgent orders, contact us so we can prioritize your needs.

Do you offer free shipping?

Yes, we offer free shipping on all UK orders over £20. This is a 2nd Class Service. If you prefer a tracked or quicker option, you can select it at the checkout.

At Easthope Studio, we are committed to minimising waste and environmental impact:

  • Made-to-Order: We craft each piece of jewellery upon order to avoid overstock and reduce waste.
  • Recyclable Packaging: Our packaging materials are recyclable, ensuring minimal environmental footprint.
  • Reuse of Materials: We incorporate deadstock vintage pieces and glass, which can be reused and recycled, reducing landfill waste.

We continuously explore eco-friendly practices to uphold our commitment to sustainability and reduce our carbon footprint. Glass is a wonderful material as it can be use and recycled infinitely without degrading. So even when projects or pieces go wrong, we can melt them down again and make new pieces with them.